Warranty Policy

Laptop stand lifetime warranty

This lifetime warranty applies to Standivarius-branded products manufactured from 1st January 2021 from Hylite material and purchased through approved partners. DMR Ergonomics Srl. (Standivarius brand) warrants such products to be free from any defects in workmanship or material. Products groups covered by this lifetime warranty are: Aero, Oryx, Surface/Tab stands.

Standard warranty terms

Warranty period – other products:

DMR Ergonomics Srl. (Standivarius brand) warrants products to be free from any defects in workmanship or material for 2 years from the date of purchase.

Warranty exclusions:

  • Normal wear and tear including scratches or damage caused by neglect, misuse, accident, improper installation or failure to use according to the instructions provided.
  • Hinges damaged by excessive force, piercing, tearing or cutting with sharp objects.
  • Loss or any damage to small parts eg. 3M Dual lock tabs and rubber feet
  • Damage caused by customer batteries or wrongly charging.
  • Damage caused by a carrier or transportation of the product and alterations made by owner

Warranty claims:

If there is a defect within the warranty period, the authorised partner that that supplied the product should be notified to initiate the warrant claim process. A decision will then be made whether the product should be returned to us for examination and if it is to be repaired or replaced with a new product at our discretion.

Products that are sent to us for repair that are identified on inspection as not being defective or where the defect is not covered by warranty, the costs of repair and any shipping costs will not be accepted. Instead rejected claims will be promptly notified and where possible a quotation to repair such damage will be made or the product may be returned with a charge made for the return shipping.

Note: Wireless keyboards and mice are paired with the USB dongle provided, and so the dongle must be returned if a claim has been made. Failure to do so my delay or invalidate such claims.

Limitation of Liability

DMR Ergonomics Srl. shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if DMR Ergonomics Srl. has been advised of the possibility of such damages.

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